customer service Archives - Ellis Kincaide

How Not to Make Friends and Influence People

Posted on June 28, 2017 by Ellis — No Comments ↓

I was at Anime Next a few weeks ago. The con itself was pretty decent, but I had a memorable interaction with one of the vendors in the Dealer’s Room that stuck with me as an example of how not to do business. I had been going around the various Continue reading How Not to Make Friends and Influence People→

Why Customer Service Matters

Posted on February 22, 2017 by Ellis — No Comments ↓

I’ve had marketing on the brain of late as BishounenCon, Yaoi North, and RainbowCon all loom near like the trifecta of gay convention doom. My day job, aside from being a bad-ass code monkey, deals with social media and support chat. That’s part of the fun of working at a start-up. Continue reading Why Customer Service Matters→